 |  |  |  |  |  |  |
When Fish Arrive:
The first thing after the fish bag has been opened is add ammonia remover (Amquel) to each bag (one
drop per bag) this will neutralize excess ammonia that has accumulate during shipping.
If Water Fish Are Shipped In Is Too Cold:
Fish will be stressed and must be warmed quickly. Even fish that appear dead will often be fine, if
warmed up soon enough. To do this, avoid adding water directly to fish’s bag instead put warm water (95
-100 degrees) in a separate bag next to the fish bag.
If Your Water Is Different Than Ours:
This will not matter as long as careful acclimation takes place. Our fish are raised in a pH of 6.5-7.0. We
add a tranquilizer to aid fish during transit, so testing the shipping water will not give an inaccurate reading
of the pH. The pH also drops during the shipping process. Therefore, acclimation must take place slowly
to insure survival. Acclimation that takes place to quickly with a difference of more than .4 on the pH scale
will cause pH shock and potential death within 48 hours.
How To Acclimate Properly:
If Fish Arrive A Little Ragged:
Do not be alarmed. The fins are vulnerable to higher ammonia levels that occur during transit & this can
disintegrate the fin edges. The fins will quickly heal and look great again after a few weeks.
If Your Fish Are Not Eating After A Few Days:
You may want to try a heat treatment. Raise the temperature to 88 degrees F for one week. This will
stimulate their bodies into becoming active again.
If Fish Arrive Dead:
Occasionally, something happens during shipping that causes the fish to die. We understand that
receiving dead fish can be discouraging. We do everything possible to take resolve the situation
smoothly & to the customer's satisfaction.
• In the event that the fish arrive dead, we will either replace them or give a refund for the dead fish. All
we ask is that we are contacted within 2hrs. of delivery to appraise of us of any fatalities.
• If fish arrive in a damaged box or much later then expected, make sure the delivery agent notes this on
their paperwork. Damaged boxes should be kept in case carrier service needs to investigate further.
For More on Our ARRIVE ALIVE & DOA Policy, See Our Shipping Page.
What your new arrivals are use to eating
All the discus, angelfish, and guppies we raise are fed a diverse diet of:
· Tetra color bits
· TetraMin tropical flake
· Frozen blood worms
· Home made beef heart (frozen beef heart from San Francisco Bay is an excellent substitute for
home made)
· Mysis Shrimp
The first thing after the fish bag has been opened is add ammonia remover (Amquel) to each bag (one
drop per bag) this will neutralize excess ammonia that has accumulate during shipping.
If Water Fish Are Shipped In Is Too Cold:
Fish will be stressed and must be warmed quickly. Even fish that appear dead will often be fine, if
warmed up soon enough. To do this, avoid adding water directly to fish’s bag instead put warm water (95
-100 degrees) in a separate bag next to the fish bag.
If Your Water Is Different Than Ours:
This will not matter as long as careful acclimation takes place. Our fish are raised in a pH of 6.5-7.0. We
add a tranquilizer to aid fish during transit, so testing the shipping water will not give an inaccurate reading
of the pH. The pH also drops during the shipping process. Therefore, acclimation must take place slowly
to insure survival. Acclimation that takes place to quickly with a difference of more than .4 on the pH scale
will cause pH shock and potential death within 48 hours.
How To Acclimate Properly:
- 1. Use water that has been cycled for proper amount of time. Do not put your fish into pure R.O. or
De-ionized water, because this will greatly stress and probably kill the new arrivals.
2. Leave bags in styrofoam container and begin to siphon water from their new tank through
airline tubing into the fish’s bag. Put an airline valve in the line to control the flow which should be
a slow drip. (1 drip per second for the first hour and 2 or 3 drips a second after that)
3. When the water in the shipping bag is at least double the original amount of what the fish were
shipped, they are ready to be put in the aquarium. Do not add any of the shipping water to the
aquarium, because it contains tranquilizer and ammonia.
4. I recommend not feeding for at least 8 hours after they have been placed in the aquarium. The
first couple of feedings should be light.
If Fish Arrive A Little Ragged:
Do not be alarmed. The fins are vulnerable to higher ammonia levels that occur during transit & this can
disintegrate the fin edges. The fins will quickly heal and look great again after a few weeks.
If Your Fish Are Not Eating After A Few Days:
You may want to try a heat treatment. Raise the temperature to 88 degrees F for one week. This will
stimulate their bodies into becoming active again.
If Fish Arrive Dead:
Occasionally, something happens during shipping that causes the fish to die. We understand that
receiving dead fish can be discouraging. We do everything possible to take resolve the situation
smoothly & to the customer's satisfaction.
• In the event that the fish arrive dead, we will either replace them or give a refund for the dead fish. All
we ask is that we are contacted within 2hrs. of delivery to appraise of us of any fatalities.
• If fish arrive in a damaged box or much later then expected, make sure the delivery agent notes this on
their paperwork. Damaged boxes should be kept in case carrier service needs to investigate further.
For More on Our ARRIVE ALIVE & DOA Policy, See Our Shipping Page.
What your new arrivals are use to eating
All the discus, angelfish, and guppies we raise are fed a diverse diet of:
· Tetra color bits
· TetraMin tropical flake
· Frozen blood worms
· Home made beef heart (frozen beef heart from San Francisco Bay is an excellent substitute for
home made)
· Mysis Shrimp
Acclimation & Care Instructions:
Quarantine:
New fish additions should be quarantined in an aquarium that has been sterilized. The fish
we are sending are from a disease free and parasite free environment. However, due to
the stress that the fish are under, they are vulnerable to even the slightest contamination.
So the new arrivals should have no exposure to any other fish, plants, tank water, etc. We
recommend new fish be quarantined for at least two weeks, to allow their immune system
to build back up.
Quarantine:
New fish additions should be quarantined in an aquarium that has been sterilized. The fish
we are sending are from a disease free and parasite free environment. However, due to
the stress that the fish are under, they are vulnerable to even the slightest contamination.
So the new arrivals should have no exposure to any other fish, plants, tank water, etc. We
recommend new fish be quarantined for at least two weeks, to allow their immune system
to build back up.
